Terms and Conditions

The services subject to this regulation are offered for sale by ParkinGO Group S.p.A., located in Milan, Via Fabio Filzi 2, tax code and VAT number 09276010965, hereinafter referred to as "ParkinGO."

The following instructions govern the relationship between ParkinGO Group S.p.A. (ParkinGO), the service provider, and users of such service (hereinafter referred to as USERS). The USER who uses the service appoints ParkinGO S.p.A. on his behalf to reserve selected parking services; expresses consent to the processing of personal data under L. 675/96 by entering the required data on the web page and pays the service price as an advance provision, i.e., as "necessary means for the execution of the mandate" (Article 1719 of the Civil Code). The USER must comply with all general conditions contained in this regulation. This regulation must be read and approved in its entirety before completing the registration process.

Art. 1 - Object of the service

The service aims to facilitate the online purchase of services related to parking areas as indicated and offered for sale on the website www.parkingo.com.

Art. 2 - Service Fees

Payment for the service is allowed with credit cards belonging to major circuits. Payment is made through a virtual counter in secure mode with irreversible 128-bit encryption. Through this mode, the transaction takes place exclusively within the banking sector, and ParkinGO Group S.p.A. does not have access to the credit card data of the buyer.

Any refunds due to the User will be credited through reversal, even partial, of the transaction and, in case of exercising the right of withdrawal, at the latest within 30 days from the date on which ParkinGO becomes aware of the withdrawal.

Art. 3 - Buyer and Credit Card Holder Obligations

The buyer agrees to review, carefully read, and accept the contractual clauses of this regulation, as a necessary condition for the purchase. These clauses are drafted in accordance with articles 3 and 4 of Legislative Decree 185/1999 (distance contract) and article 12 of Legislative Decree 70/03 (electronic commerce).

The Buyer undertakes to pay the price of the purchased goods within the times and methods specified in the contract. Once the online purchase procedure is completed, the Buyer must print and retain this contract.

The information contained in this contract has already been viewed and accepted by the Buyer, who acknowledges this since this step is mandatory before confirming the purchase.

Art. 4 - Contract Conclusion Methods

The contract between ParkinGO and the User is concluded through the Internet by the User accessing the address www.parkingo.com, where, by following the indicated procedures, the user will formalize the proposal to purchase the services mentioned in article 2 above.

Art. 5 - Rights and Obligations of ParkinGO Group S.p.A.

The purchase contract is concluded by accurately completing the request form and the consent to purchase expressed through the online subscription, following the display of a printable web page summarizing the order. This page includes the user's details, the purchased service details, the service price, any additional charges, payment terms, and the existence of the right of withdrawal.

ParkinGO Group S.p.A. undertakes to promptly send, by email, an order receipt to the User, with a summary of essential information regarding the service, detailed price information, payment method, and additional charges. The order and the order confirmation receipt are considered received when the parties to whom they are addressed have the opportunity to access them. Therefore, the buyer must diligently keep the order confirmation sent by email from ParkinGO with the purchase summary.

ParkinGO Group S.p.A. may suspend its service or part of it for technical needs or possible improvements to the service. ParkinGO Group S.p.A. has no responsibility for the credit card numbers and data provided at the time of purchase on the bank's website.

Art. 6 - Rates

The sale rates of services offered on the website www.parkingo.com are expressed in euros and constitute a public offer under art. 1336 of the Civil Code.

The sale rates, as mentioned above, include VAT.

The rates indicated for each of the services offered are valid until the date of service use.

Art. 7 – Withdrawal

A refund of the service fee is provided in case of withdrawal by the User, subject to the following penalties:

• a 10% penalty from the online transaction up to 31 days before the acceptance/check-in date;
• a 30% penalty from 30 days to 15 days before the acceptance/check-in date;
• a 50% penalty from 14 days to 7 days before the acceptance/check-in date;
• a 100% penalty from 6 days up to the day of the acceptance/check-in date;

If the User decides to request a refund, it must be communicated to ParkinGO by registered mail A.R. to the address at Via per Tornavento, n.12 Somma Lombardo 21019 C/O PARKINGO - RENTSMART24 Offices, or by email to info@parkingo.com, provided that this communication is confirmed by sending a registered mail A.R. to the address ParkinGO, Via per Tornavento, n.12 Somma Lombardo 21019 C/O PARKINGO - RENTSMART24 Offices within the following 48 hours. The stamp placed by the post office on the receipt issued will be proof between the Parties.
Upon receipt of the communication with which the User communicates the exercise of the right of withdrawal, the Parties of this contract are released from their mutual obligations, except as provided in the previous points of this article.

The User opting for the Premium package benefits from exclusive conditions for the cancellation of parking. With the Premium package, the cancellation of the parking and the refund of the price paid, minus the cost of the Premium package which can never be refunded, are guaranteed up to 24 hours after the scheduled check-in time.

The cancellation request can be made by email to info@parkingo.com without the need to send communications by registered mail. This additional service must be purchased at the time of booking the parking exclusively on the website www.parkingo.com by selecting the "book and pay online" option.

The present general conditions apply to all services offered on our website, except for the GO Valet service. For the car valet service (GO Valet), the following refund conditions apply as an exception: in case of purchase of the GO Valet service, a refund may be requested up to 48 hours prior to the scheduled check-in time indicated in the booking. Refund requests received after this deadline will not be accepted, and no refunds will be granted for no-shows or late cancellations.

All other service conditions remain unchanged and applicable to other parking services.

Art. 8 - Limitations of Liability

ParkinGO assumes no responsibility for disruptions attributable to force majeure if it cannot provide the services specified in the contract.

ParkinGO cannot be held responsible towards the User, except in cases of willful misconduct or gross negligence, for disruptions or malfunctions related to the use of the Internet outside its control or that of its subcontractors.

ParkinGO will not be liable for damages, losses, and costs incurred by the User due to the non-execution of the contract for reasons not attributable to the User, who is entitled only to the full refund of the price paid and any additional charges incurred.

ParkinGO assumes no responsibility for any fraudulent and unlawful use that may be made by third parties of credit cards, checks, and other means of payment for the payment of purchased products, provided that it demonstrates having taken all possible precautions based on the best science and experience of the moment and ordinary diligence.

Art. 9 - Grounds for Termination

The obligations assumed by the User, as well as the guarantee of successful payment by the User using the means specified in point 3, and also the exact fulfillment of the obligations assumed by ParkinGO in point 5, are essential. Therefore, by express agreement, the non-fulfillment of only one of these obligations, unless caused by force majeure or unforeseeable circumstances, will result in the automatic termination of the contract under Article 1456 of the Civil Code, without the need for a judicial decision.

Art. 10 - Contract Archiving Methods

Pursuant to Article 12 of Legislative Decree 70/2003, ParkinGO informs the Buyer that every order sent is digitally stored on the Supplier's server according to criteria of confidentiality and security.

Art. 11 - General

Even if any of the above provisions are found to be inapplicable, the others will continue to have full effect.

In the case of services purchased on behalf of a third party, consent to these terms and conditions is deemed to be given for oneself and on behalf of the third party.

Any legal issues arising from or related to the contract between ParkinGO Group S.p.A. and the Holder of the confirmation relating to the purchase of services will be interpreted and governed by Italian law.

ParkinGO Group S.p.A. reserves the right, whenever deemed necessary, to amend and/or supplement these Terms and Conditions. The updated version will be available on the website www.parkingo.com or can be requested directly from ParkinGO Group S.p.A.

For information on the website www.parkingo.com, contact the telephone number 0331.073400 (Monday to Friday, from 09:00 to 13:00 and from 14:00 to 18:00; service conditions and prices at the link www.parkingo.com); or write to the email address info@parkingo.com. All material is covered by copyright - 2024 © ParkinGO Group S.p.A. - Via Fabio Filzi, 2 - 20124 – Milan.

This information together with the service regulation must be considered effective and binding both for individuals and legal entities.